Filezone1 Privacy Policy – Your Data Is Completely Safe with Us

Welcome to Filezone1. This Privacy Policy explains what information we collect about you while you use the Filezone1 platform, how that information is used, and how we keep it secure.

This policy applies to Filezone1's website, mobile platform, and all related services. By using Filezone1, you agree to this Privacy Policy.

We've written this policy in plain, straightforward English with our Bangladeshi users in mind — because when you understand us, our relationship grows stronger. Filezone1 believes that transparency is the greatest form of security.

Filezone1 only collects information that is genuinely necessary to deliver our services. Requesting unnecessary or excessive data goes against our policy.

Information Provided at Registration

• Full name (in Bengali or English).
• Mobile number.
• Email address (optional).
• Date of birth (for age verification).
• District or city.

Information provided during KYC verification

• National ID number and photo.
• Passport or birth certificate (as an alternative).
• Selfie photo (if verification is required).
• Payment method number.

Automatically Collected Information

Filezone1 uses your information only for limited, specific purposes. We never use your data for anything unrelated to our services.

• To create and manage your account.
• To complete identity verification (KYC).
• To process deposits and withdrawals.
• To ensure the delivery of betting and gaming services.
• To provide customer service and support.
• To prevent fraud and unauthorized access.
• To meet legal and regulatory obligations.
• To analyze and improve service quality.
• To send you relevant offers with your consent.

Filezone1 does not sell your data — that is our core commitment. However, limited information may need to be shared under certain specific circumstances.

When Your Data May Be Shared

• Payment Processors: bKash, Nagad, Rocket – only minimal information is shared to confirm transactions.
• KYC Service Provider: Contracted third parties for identity verification.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Technology Partners: Solely for service operations — they are not permitted to use the data for their own purposes.

Filezone1 does not retain any data longer than necessary. Each type of information has a defined retention period, determined by service requirements and legal obligations.

• All core data is retained for as long as your account remains active.
• After account closure, financial data is retained up to the legal limit (typically 5 years).
• Marketing data is deleted within 30 days of your opt-out.
• KYC documents are retained for a specified period as required by law.

If you request the complete deletion of your account, we will not retain any information beyond what is legally required.

Filezone1 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type

Filezone1 protects your data using industry-leading security technology. We conduct regular security audits and keep our systems up to date.

As a filezone1 member, you have full control over your own data. We actively uphold and support these rights.

Filezone1 is strictly prohibited for anyone under 18. We never knowingly collect information from minors.

If a minor has created an account without a guardian's knowledge, the guardian or complainant may contact us and we will immediately close the account and delete all associated data.

Filezone1 may update this Privacy Policy as needed. We will notify you via email or SMS before any changes take effect.

Minor or technical updates will be reflected on this page with a revised date. For significant changes, you will be actively notified and may be asked to provide consent again.

• The date of any changes will always be displayed at the top of the page.
• A copy of the previous policy is available upon request.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Reach out to us with any privacy-related questions, requests, or concerns. filezone1's dedicated privacy team is always ready to help resolve your issues.