Filezone1 FAQ – All Your Questions Answered Right Here

No, only one Filezone1 account can be created per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any accumulated balance being forfeited.

on the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If you run into any issues, email our support team at support@filezone1.net.

KYC (Know Your Customer) is the identity verification process. You'll need to upload a photo of your National ID before making a withdrawal. This protects your account from fraud and ensures funds are sent to the right person.

To close your account, contact our support team. For self-exclusion, go to your account settings and Responsible Gaming You can apply directly from the section.

Your mobile number and password can be updated from profile settings. To change your name or date of birth, you'll need to submit a request to support with your KYC documents.

To deposit on Filezone1, log in to your account, select the "Deposit" option, and choose your preferred method – bKash, Nagad, or Rocket. The minimum deposit is just ৳50, and your balance is typically updated within 5 minutes. For more details Payment Page See here.

Standard withdrawals are processed within 15 minutes to 2 hours. Your first withdrawal may take up to 24 hours due to KYC verification. Large withdrawal amounts may require additional verification.

Minimum deposit: ৳50. Maximum daily deposit: ৳1,00,000. Minimum withdrawal: ৳200. Maximum daily withdrawal: ৳50,000. These limits may vary depending on your account membership level.

First, wait 30 minutes. If the balance still hasn't arrived, email support@filezone1.net with your transaction ID or report it via live chat. Always save a screenshot of your payment confirmation.

Deposits and withdrawals are currently available via bKash, Nagad, and Rocket. Bank transfer is also supported on a limited basis. For the latest list of available payment methods, Payment Page See here.

No, bonus balance cannot be withdrawn directly. Winnings derived from bonuses only become withdrawable after meeting the specified wagering requirements. For full details on the conditions, Terms & Conditions on the page.

On Filezone1 Registration and make your first deposit. A 100% bonus is automatically credited to your account on a minimum deposit of ৳50 – up to a maximum of ৳5,000. No separate code required.

A portion of your losses from specific events or time periods is returned to you as cashback. To view current cashback offers, Promotions page See here.

Yes! When a friend registers and makes their first deposit using your referral link or code, you'll receive a referral bonus. For the current referral bonus amount Promotions page See here.

Yes, every bonus has its own expiry period. Welcome bonuses, for example, typically expire within 30 days if unused. The exact validity for each bonus is stated in its terms and conditions.

Free bets are credited to your account automatically. When placing a bet, select the "Use Free Bet" option. If your free bet wins, you'll receive the winnings minus the original stake amount in cash.

Odds are a numerical representation of the likelihood of an outcome, and they also determine how much you win. For example, a ৳100 bet at odds of 2.5 returns ৳250 if it wins. For full details on match odds at Filezone1 on the Match Odds page See here.

Live betting lets you place bets in real time while a match is in progress. Odds update moment by moment. You can bet over-by-over in cricket and goal-by-goal in football.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash-Out feature is available, you can settle your bet partially or in full before the match ends.

Bet on 20+ sports including cricket, football, tennis, badminton, basketball, volleyball, and table tennis. Special markets are available for Bangladesh cricket matches. Learn more on the Sports Betting page See here.

A jackpot is a large prize awarded in special tournaments or competitions. In Filezone1's jackpot section, you predict the correct outcomes of multiple matches – the player with the most correct predictions wins the jackpot. For more details, on the Jackpot page See here.

A voucher is a special code that can be used to claim deposit bonuses or free bets. Voucher codes are sent via promotional emails or SMS. To redeem a voucher On the Voucher Page Go.

Change your password immediately. If that's not possible, email support@filezone1.net or reach out via live chat. Our security team will temporarily lock the account and investigate.

Yes, Filezone1 uses SSL 256-bit encryption to keep all your data secure. Your information is never sold to third parties. To learn more about our privacy practices, here Find out more.

Always access the site at filezone1.net. Filezone1 will never ask for your password or OTP over the phone. Do not click on unknown links. If you notice anything suspicious, contact support immediately.

Self-exclusion is a protective measure that lets you take a break from betting for a set period of time. You can enable it through your account settings or via Responsible Gaming from the page.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.

Filezone1's support team is always on hand to help. For serious concerns, referrals to professional counselling services are available. To learn more, Responsible Gaming Page See here.